Panafrik return policy
– Returns procedure
You have 7 working days following the delivery of your order to return an item.
The steps :
1 – Contact our customer service department to check the eligibility of your return on (+242) 06 421 9708 from Monday to Friday from 8am to 7pm and Saturday from 10am to 5pm or create your return from your Panafrik account by clicking on my orders – return – create a return.
2- Drop off your item at a Panafrik branch if you were delivered by a branch. If you were delivered at home, Panafrik will organise collection of your return within 48 hours of creating the return.
3- The item will only be accepted if it is accompanied by its invoice, all its accessories and in its original packaging in good condition.
4- All returned items are subject to a verification examination.
– Reasons for returns
Below are the reasons for accepting returns:
– Manufacturing defect
– Missing part
– Non-conformity with the product offered on the site
Cannot be returned:
– Underwear (underpants, swimwear, etc)
– Care, Beauty, Cosmetic and Hygiene products and accessories
– Food and consumables (cigars, drinks, etc).
– Phone accessories (protective films, cases, covers, etc)
– Electronic accessories (earphones, chargers, headphones, etc).
If the problem arises from customer use and/or all return conditions are not met, then the item will not be accepted for return
Please note that no returns will be accepted after 7 working days from delivery of the order. However, most of our products are covered by a warranty. Please check the details of your order to find out the warranty period for your item.
– Processing times for returns
The returns process begins once your product has been checked by Panafrik.
– Product replacements are made within 1 to 3 days.
If the replacement is not made within 3 days, we invite you to contact customer service on (+242) 06 421 9708 from Monday to Friday from 8am to 7pm and on Saturday from 9am to 7pm.
– Refunds for returned items are effective within 3 to 5 days. Refunds are made exclusively by Orange Money or MTN Mobile Money.
If the refund is not made within 5 days, we invite you to contact customer service on (+242) 06 421 9708 from Monday to Friday from 08:00 to 19:00 and Saturday 09:00 to 17:00.